Why is my Spectrum service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 269,233 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 20: Problems at Spectrum
Spectrum is having issues since 12:20 PM EST. Are you also affected? Leave a message in the comments section!
Will Spectrum compensate me for the outage?
Spectrum outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map
The most recent Spectrum outage reports came from the following cities:Detroit, Beaver Dam, New York City, Ballwin, Chatham, Brooklyn, Sacramento, Lynchburg, Charlotte, Salem, Clarksville, Roanoke, Sevierville, Tampa and Brevard.
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| City | Problem Type | Report Time |
|---|---|---|
 Brooklyn | Internet | |
| Providence | Internet | |
| Boston | Internet | |
| Santa Rosa | Internet | |
| Louisville | Internet | |
| Goodlettsville | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Phil Kinzler (@PhilKinzler) reported
@dmodjr I'm also currently down the rabbit hole of figuring out why Spanx sold to private equity. Those acquisitions rarely work out; the acquired firm is nearly always sold off for parts to cover debt (just like the big TWC acquisition years ago, and then the digital went to IBM).
- Luke Easterling (@LukeEasterling) reported
Anybody else in Tampa having consistent issues with @Ask_Spectrum internet just going in and out right now? Every day this week.
- RunDMB (@RunDMB1) reported
Dear @GetSpectrum please stop with the daily robocalls. It is extremely annoying. I’ll NEVER become a customer because of you incessant harassing phone calls! #eatit
- rbg4410 (@rbg4410) reported
@Ask_Spectrum what is expected resolution time for internet outage in Fort Worth 76132?
- rbg4410 (@rbg4410) reported
@shineget64 @Ask_Spectrum There’s no estimate on when Fort Worth outage will be resolved
- Paige I’M SPEAKING Smith Orloff (@paigeorloff) reported
@GetSpectrum Why is no one in ur construction support dept able 2 follow up on pole permits requested in April from @nationalgridus? I paid 000s to you guys to run broadband to my home & have nothing to show for it. NG has 0 info, u say u can't follow up. 0accountability=0service
- anna whiteside (@The_Harridan) reported
@Ask_Spectrum I do not yet have an account number, as I can’t set up an account until my ex-husband’s service ends, even though he has already called to establish the discontinuation date. Dealing with you guys has been worse and more complicated than divorce court. Jeez.
- Michael H. (@Michael74303752) reported
@b_porcaro @GetSpectrum My bill upped for the 4th time this year last month. As a 20 yr customer, I called to see what could be done. They asked what part of my package I was willing to "sacrifice". I could give my last cable box back,but that'd defeat the purpose of having cable.
- MJNYC (@MJNYCphoto) reported
@Ask_Spectrum when are the issues going to be resolved in 10038? Service went out overnight and it’s still gone
- Ꭰ. ♛ (@itsGoodVibes) reported
I just wanna know why am I paying for a full month of service with @GetSpectrum when the wifi doesn’t even work half of the month.
- Indianimal (@missindiaaaa) reported
I’ll never forgive TWC for killing Carl
- James Woerner (@Woerner_JD) reported
@googlefiber hurry up and run some line to my house. I moved two miles away and don't have your great service. All I get is crap service and frequent outages with @Ask_Spectrum
- Barb (@b_porcaro) reported
@Michael74303752 @GetSpectrum So frustrating isn't it? I asked does being a good customer for over 30 years mean anything??? He did not answer. Hate @GetSpectrum
- Michael H. (@Michael74303752) reported
@Flamemustang224 @GetSpectrum Don't bother DMing them. They won't do ****.
- Caden Sutton (@Caden_Sutton14) reported
@Ask_Spectrum Internet has been too slow to do anything for the last two days… kinda frustrating.
- Sister Artemis (@Sister_Artemis) reported
@Ask_Spectrum I'll note that Spectrum (you) responded immediately, and the NWS hasn't picked up on the original tweet. I only tagged Spectrum because that's the service I receive the alerts on - as you confirm, I thought the original material comes through NWS. Hope they fix the audio.
- Sister Artemis (@Sister_Artemis) reported
@Ask_Spectrum Oh, I didn't figure Spectrum had control over that - I did go back to my Roku homepage and restarted Spectrum, but it was still drillin'Seems like an important service, but the audio ideally would be clear, not unintelligible fuzz. I'm assuming the NWS is the source?
- DJCwells (@djcwells) reported
@Ask_Spectrum I’m sick of y’all. Every damn day this internet is out and y’all supposedly have technicians working on it. Half the damn day gone and I’m losing 💰from work but y’all wanna take $5 off the damn bill like that rectified the situation..🖕🏾y’all
- Klutcherov #1BULLsh*t (@BucGoat) reported
@LukeEasterling @Ask_Spectrum I’m in Lakeland and it’s been happening here too. Spectrum is the worst.
- Jesse Beer (@TheJesseBeer) reported
Of course @Ask_Spectrum goes down right when I'm supposed to get on a zoom 🙄
- mason (@mason91913791) reported
I love trying to work from home but having constant internet interrupitons do better @Ask_Spectrum.Really wish @googlefiber was available innmy area atleast they have the decency to pay customers back for down time.
- Amy Hester (@ahester61) reported
@Ask_Spectrum Is there any way I can get information available about the service outage in my location? Service went out overnight.
- Michael H. (@Michael74303752) reported
@The_Harridan @Ask_Spectrum It think it is fraud. I am filing a bait and switch complaint with the FTC.
- Michael H. (@Michael74303752) reported
@Desdie4u @Ask_Spectrum I have the same problem. I "upgraded" a while back and never saw speed increase. Just another way they decpetively take more money from you. Horrible company.
- Jeffrey hall (@Jeffrey03137047) reported
@Ask_Spectrum I have no internet and TV service
- Ryan Guilford (@Flamemustang224) reported
I normally don't do this but; I'm looking for another cable and internet service, I'm with @GetSpectrum right now paying nearly $200 a month; anyone looking for a new customer?
- Hari Seldon6 (@HSeldon6) reported
@Ask_Spectrum Nah, She's already watching antenna TV, using her phone as a hotspot to pay bills until Spectrum can figure out their issue(s). Ha! This and pushing to bundle services so they ALL go out at once. NO THANKS!
- Cogito Ergo Resist 🐶🧠🌷🕺🏻🤸🏻♀️🎤⛎♿️🏳️🌈🌎 (@Love_OR_Fear) reported
@GetSpectrum is crazy. "Due to COVID, there will be a $60 charge if the technician brings the equipment to install." Due to COVID? The tech is already gonna be here to do the install. How is bringing the equipment, too, a virus problem, and what's the $60 gonna do different?
- Michael H. (@Michael74303752) reported
@JaNasiax @Ask_Spectrum Service always down, prices always up.
- Amy Demming (@barefootwidow) reported
@VerizonSupport thank God I paid my @GetSpectrum bill since my @Verizon cell phone still has no service. #day3
